Contact us

We understand that sometimes you may need assistance with your gaming experience, account issues, or responsible gambling concerns. Our goal is to provide a supportive and professional customer service environment.

Our support team is available during the following hours:

Phone: Not listed
Live Chat: We do not have live chat availability information.
Operating Hours: Not specified, but please note that our venue's gaming floor is open Monday to Thursday 10am-2am and Friday to Sunday 24/7.

We encourage you to choose the most suitable support channel for your issue:

For general questions or inquiries about our services, you can contact us.
If you have an urgent matter or require assistance with a sensitive topic, such as responsible gambling concerns, please reach out to Anglicare Tasmania on 1800 243 232.
To access support information and resources, please visit our Help Centre.

If you're concerned about your gaming habits or want to discuss responsible gaming practices with one of our trained staff members, please don't hesitate to reach out. We are committed to providing a safe and supportive environment for all our patrons.

You can also find information on support services from organizations such as:
- Gambling Help Line: 1800 858 858
- Lifeline Australia: 13 11 14
- Relationships Australia: 1300 364 277

For technical issues or problems with our website, mobile app, or any other digital service, please contact our support team. We'll do our best to assist you promptly.

If you require assistance with account-related matters, such as verification, password recovery, or sensitive information management, please reach out to us through the same channels mentioned above. Our dedicated team will be happy to help.

While we understand that everyone prefers different communication methods, please note that our primary support contact channel is email and phone.

Please be assured that all inquiries are treated with the utmost care and attention. We appreciate your patience as we work through each request.

We strive to provide timely responses and resolution for all matters raised with us. In cases where additional information is required or when dealing with complex issues, we may need some extra time to investigate.

You can expect our support team to respond during operating hours.
We will keep you informed throughout the process regarding any developments or resolutions related to your issue.

To help minimize waiting times and optimize response efficiency, we encourage users to check our:

Website Support Centre
Frequently Asked Questions section for quick answers

For more information on support processes, please refer to the Help Centre sections outlined above or contact us directly.

We value your feedback and welcome any concerns you may have about our services. Please use one of our designated communication channels to bring this matter to our attention.

If a dispute arises regarding account balance, game results, or other operational issues, we will follow established internal procedures for review and resolution.
Your understanding is appreciated as we work through these matters promptly.

In cases where you need further assistance beyond initial contact, please inform us of your specific requirements. We will do our best to escalate the matter and provide additional support if necessary.

Our goal remains providing a customer-centric environment for all patrons. If there is anything else we can assist with or answer regarding support services, please don't hesitate to reach out.

Thank you for choosing Wrest Point Hotel Casino (Hobart) as your gaming destination!